Help Desk/Network Technician

US-AZ-Phoenix
Job ID
2017-1145
Category
Information Technology
Type
Regular Full-Time

Overview

Corbins Electric is currently seeking a HelpDesk/Network Technician to join our growing team in Phoenix, AZ. The HelpDesk/Network Technician is responsible for handling first and second level support of service requests. This relates to all technology, to include: workstations, servers, printers, networks, cell phones, desk phones and vendor specific hardware and software. The HelpDesk/Network Technician is also responsible for the implementation of internal systems, as well as providing technical assistance to team members with system and network requests.

Responsibilities

  • Serve as the first point of contact for customers seeking technical assistance over the phone or email
  • Will work primarily out of our Chandler office but needs to be able to work at our Phoenix office as needed.
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Identify and suggest possible improvements on procedures
  • IT Support relating to technical issues involving Microsoft’s core business applications and operating systems.
  • Support of disaster recovery solutions.
  • LAN/PC administration (LAN, Active Directory, GPO, MS Exchange).
  • System documentation of maintenance and upgrades.
  • Communication with users as required: keeping them informed of incident progress, notifying them of impending changes or planned network outages.
  • IT support relating to issues with the internal systems and network infrastructure
  • Support services for Microsoft related technologies: Windows Server, Exchange, SQL, etc.
  • Support services for virtualization technologies: Citrix, and Microsoft.
  • Remote access solution support for job sites and branch offices: VPN and Terminal Services.
  • Implementation and maintenance of a remote monitoring and management system: update agent scripts, respond to alerts, monitor dashboard, and periodic system review.
  • Document maintenance for all computer systems and network infrastructure.
  • Visit job sites and branch offices to coordinate services as needed.
  • Ability to work in a team and communicate effectively.
  • Business awareness: specific knowledge of the users and how IT relates to their department strategy and goals.

 

Knowledge, Skills, and/or Abilities Required:

 

  • Bachelor’s Degree in related field (equivalent experience may be substituted)
  • Windows desktop OS support, preferably Windows 10
  • Microsoft Office 2013 or 2016
  • Ability to multi-task and adapt to changes quickly
  • Technical awareness: ability to match resources to technical issues appropriately
  • Service awareness of all organization’s key IT services for which support is being provided
  • Self-motivated with the ability to work in a fast moving environment
  • Proficiency in English

 

Pluses:

 

  • Microsoft MCP, MCSA, or MCSE
  • Citrix XenServer or Microsoft Hyper-V or equivalent experience
  • Autodesk Revit experience

  • Airwatch experience

 

Qualifications

This is a safety sensitive position and all applicable policies will apply. 

It has been and continues to be the long-standing policy of Corbins Electric to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, age, disability or genetics. In addition to federal law requirements, Corbins Electric complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed